Topics

Meal Shakes

What does Sustyfoods taste like?

Many of our customers describe our original flavoured meal shakes' taste as 'oaty' and mildly sweet. If we were to draw a comparison to conventional food, it tastes like an oat drink, with bits of seeds to chew on.

Are the shakes safe and suitable for long term consumption?

Yes. We make our shakes by milling real food like grains, vegetables and seeds to powder. It is similar to how humans have dried and milled flour, herbs and spices for thousands of years. They are made with whole foods that you can find in the supermarket, and perfectly safe for long term consumption.

You can go here for a detailed run through of how the shakes are made, and why they are fit for long term use.

Are your meal shakes suitable for diabetics?

Our low carb shakes are suitable for diabetics - they have very low net carbohydrate content, and between 0-0.5g sugar per 100 calories.

Why are your products pricier than other alternatives in the market?

Unlike almost all other meal replacements in the market, we use only whole food ingredients in our shakes. Our ingredients are also not subject to any harsh chemical or heat processing. For example, the fruits and vegetables in our shakes are freeze-dried for maximum nutrient retention. You're paying the extra for minimally processed, premium, whole food ingredients.

Are there any side effects that I should be aware of?

No. We only use real, plant-based foods to make our shake - there is nothing artificial or harshly processed in it. This means that you will not experience any adverse effects that preservatives, artificial sweeteners, flavour enhancers or chemical extraction processes (e.g. acid hydrolysis) typically cause. Our shakes are also dairy, gluten and nut free - so we have you covered if you're allergic or intolerant to these.

Is the protein in your meal shakes derived solely from plant-based whole food? Is plant-based protein as good as animal protein?

Yes. Our plant-protein blend is a complete protein by itself, and has the highest possible protein digestibility corrected amino acid (PDCAAS) score of 1.0.

Where do you get your ingredients from?

Our ingredients are sourced from the US, Canada, Japan and South America.

Where are your shakes made?

Our shakes are made in a SFA an ISO 22000 certified facility in Singapore.

Can I consume your meal shakes if I’m pregnant or breastfeeding?

Yes. Our meal shakes do not contain any ingredients that are harmful to pregnant or breastfeeding mothers. Additionally, the shakes contain ingredients that help with lactation, like flaxseed and chia seeds. However, you need to be mindful of our Cacao-flavoured shakes - they're made with real cacao, which has naturally occurring caffeine in small amounts.

What is the shelf life of your meal shakes?

The shelf life is 1 year from the date of manufacture. Expiry dates can be found at the back of the sachets.

What does Sustyfoods taste like?

Many of our customers describe our original flavoured meal shakes' taste as 'oaty' and mildly sweet. If we were to draw a comparison to conventional food, it tastes like an oat drink, with bits of seeds to chew on.

Are the shakes safe and suitable for long term consumption?

Yes. We make our shakes by milling real food like grains, vegetables and seeds to powder. It is similar to how humans have dried and milled flour, herbs and spices for thousands of years. They are made with whole foods that you can find in the supermarket, and perfectly safe for long term consumption.

You can go here for a detailed run through of how the shakes are made, and why they are fit for long term use.

Why are your products pricier than other meal replacements in the market?

Unlike almost all other meal replacements in the market, we use plant-based, whole food ingredients in our meal replacement shakes. These ingredients are also not subject to any harsh chemical or heat processing. For example, the fruits and vegetables in our shake are all organic, and freeze-dried for maximum nutrient retention. We avoid cheap fillers like maltodextrin and emulsified oils. You're paying the extra for minimally processed, premium, whole food ingredients.

Why are your products pricier than other alternatives in the market?

Many of our customers describe our original flavoured meal shakes' taste as 'oaty' and mildly sweet. If we were to draw a comparison to conventional food, it tastes like an oat drink, with bits of seeds to chew on.

Are there any side effects that I should be aware of?

No. We only use real, plant-based foods to make our shake - there is nothing artificial or harshly processed in it. This means that you will not experience any adverse effects that preservatives, artificial sweeteners, flavour enhancers or chemical extraction processes (e.g. acid hydrolysis) typically cause. Our shakes are also dairy, gluten and nut free - so we have you covered if you're allergic or intolerant to these.

Is the protein in your meal shakes derived solely from plant-based whole food? Is plant-based protein as good as animal protein?

Yes. Our plant-protein blend is a complete protein by itself, and has the highest possible protein digestibility corrected amino acid (PDCAAS) score of 1.0.

Where do you get your ingredients from?

Our ingredients are sourced from the US, Canada, Japan and South America.

Can I consume your meal shakes if I’m pregnant or breastfeeding?

Yes. Our meal shakes do not contain any ingredients that are harmful to pregnant or breastfeeding mothers. Additionally, the shakes contain ingredients that help with lactation, like flaxseed and chia seeds. However, you need to be mindful of our Cacao-flavoured shakes - they're made with real cacao, which has naturally occurring caffeine in small amounts.

What is the shelf life of your meal shakes?

The shelf life is 1 year from the date of manufacture. Expiry dates can be found at the back of the sachets.

Can I have this after a wisdom tooth surgery?

Yes, absolutely! We specifically put up this question here, because many of our customers take our meal shakes exactly for this reason. Our meal shakes are a much better option to porridge or other soft food, because our shakes provide you with plenty of protein and other essential nutrients, like Calcium, Iron and Zinc, that aid with your recovery.

I see some solid bits in your shakes. Will they be difficult to chew?

Absolutely not! Those solid bits you see are chia seeds, and other plant-based, whole food ingredients. These will semi-liquid and easily chewable within 2-3 minutes after you mix our shakes with warm water.

Can I take your meal shakes if I'm on Ketogenic diet?

Our meal shakes are not suitable for Ketogenic diets, they will not keep you in ketosis.

How long can I keep the meal shake in room temperature after mixing it with water?

We recommend consuming the shake within 2 hours of mixing with water. If you want to keep it for longer, you can keep half the powder and mix it separately later. If you are putting the shake in a fridge, you can keep it for up to 8 hours. Do note that the shake will become more chewy and thick after a while, because the chia seeds will expand as they soak up the water.

Can I have this after a wisdom tooth surgery?

Yes, absolutely! We specifically put up this question here, because many of our customers take our meal shakes exactly for this reason. Our meal shakes are a much better option to porridge or other soft food, because our shakes provide you with plenty of protein and other essential nutrients, like Calcium, Iron and Zinc, that aid with your recovery.

I see some solid bits in your shakes. Will they be difficult to chew?

Absolutely not! Those solid bits you see are chia seeds, and other plant-based, whole food ingredients. These will semi-liquid and easily chewable within 2-3 minutes after you mix our shakes with warm water.

Can I take your meal shakes if I'm on Ketogenic diet?

Our meal shakes are not suitable for Ketogenic diets, they will not keep you in ketosis.

How long can I keep the meal shake in room temperature after mixing it with water?

Yes, absolutely! We specifically put up this question here, because many of our customers take our meal shakes exactly for this reason. Our meal shakes are a much better option to porridge or other soft food, because our shakes provide you with plenty of protein and other essential nutrients, like Calcium, Iron and Zinc, that aid with your recovery.

Nutritional Yeast Protein Shakes

What exactly is yeast protein?

Our Nutritional Yeast Protein is made with inactivated yeast called "S. cerevisiae" - the same strain of yeast is used in baking bread and brewing beer. This strain of yeast is naturally packed with nutrients, and a complete protein source. Most importantly, because it has been regularly consumed by people across the world for thousands of years, it is well tolerated and easily digested by most of the population.

Where do you get your Nutritional Yeast from?

Our Nutritional Yeast is is grown, fermented and processed in Canada.

Where are your protein shakes made?

Our protein shakes are made in a SFA and ISO 22000 certified facility in Singapore.

What exactly is yeast protein?

Our Nutritional Yeast Protein is made with inactivated yeast called "S. cerevisiae" - the same strain of yeast is used in baking bread and brewing beer. This strain of yeast is naturally packed with nutrients, and a complete protein source. Most importantly, because it has been regularly consumed by people across the world for thousands of years, it is well tolerated and easily digested by most of the population.

Where do you get your Nutritional Yeast from?

Our Nutritional Yeast is is grown, fermented and processed in Canada.

Where are your protein shakes made?

Our protein shakes are made in a SFA and ISO 22000 certified facility in Singapore.

Order, Payment and Shipping

Do I get a free shaker bottle with my purchase?

We offer free shaker bottles to all 1st time customers who spend HK$500 and above for their 1st order. If you're checking out with more than HK$500 in your cart, you will see a pop-up that will ask if you'd like a free shaker bottle with your order. You just have to hit yes and add it to cart.

What forms of payment do you accept?

We accept all major credit and debits cards such as Mastercard, Visa, JCB, UnionPay, AMEX and Diners.

Is there free shipping?

Standard shipping is free for all Hong Kong orders above HK$500. Otherwise, Standard Shipping is HK$50 for local deliveries.

How long will it take to get my order?

Hong Kong orders typically take 3-4 business days to arrive.

Do you ship overseas?

Yes, we ship all over the world. Please visit our Singapore website if you want to make a purchase outside of Hong Kong.

I need my order urgently. What do I do?

Please contact us at leon.chen.hk@sustyfoods.com and we'll try our best to help.

Who do I contact if my order is missing / delayed / damaged?

You can get in touch via the contact us page. We will get back to you within 24 hours.

Can you deliver to SF Express lockers?

Yes we can! Just fill in the full address of the SF Express lockers and we'll send it there for you.

Do I get a free shaker bottle with my purchase?

We offer free shaker bottles to all 1st time customers who spend HK$500 and above for their 1st order. If you're checking out with more than HK$500 in your cart, you will see a pop-up that will ask if you'd like a free shaker bottle with your order. You just have to hit yes and add it to cart.

What forms of payment do you accept?

We accept all major credit and debits cards such as Mastercard, Visa, JCB, UnionPay, AMEX and Diners.

Is there free shipping?

Standard shipping is free for all Hong Kong orders above HK$500. Otherwise, Standard Shipping is HK$50 for local deliveries.

How long will it take to get my order?

We offer free shaker bottles to all 1st time customers who spend HK$500 and above for their 1st order. If you're checking out with more than HK$500 in your cart, you will see a pop-up that will ask if you'd like a free shaker bottle with your order. You just have to hit yes and add it to cart.

Do you ship overseas?

Yes, we ship all over the world. Please visit our Singapore website if you want to make a purchase outside of Hong Kong.

I need my order urgently. What do I do?

Please contact us at leon.chen.hk@sustyfoods.com and we'll try our best to help.

Who do I contact if my order is missing / delayed / damaged?

You can get in touch via the contact us page. We will get back to you within 24 hours.

Can you deliver to SF Express lockers?

Yes we can! Just fill in the full address of the SF Express lockers and we'll send it there for you.

Subscription

How does the subscription work?

When you subscribe, you will be charged and your order will repeat automatically on the same date of every month. There is no minimum commitment period or lock-in. You can cancel anytime. All you need to do is log into your account to cancel or edit details such as your next delivery date, order quantity, payment method, shipping address etc.

How do I modify or cancel my subscription?

All you need to do is log into your account and you can edit details such as your next delivery date, order quantity, payment method, shipping address etc. You can go here to manage your subscription. Get in touch with us if you're unsure about how to create an account and access your subscription

Is it difficult to modify or cancel my subscription?

Not at all! You can cancel the subscription easily with immediate effect from your account. Alternatively, you can get in touch with us, and we'll cancel it for you with 1 business day.

How does the subscription work?

When you subscribe, you will be charged and your order will repeat automatically on the same date of every month. There is no minimum commitment period or lock-in. You can cancel anytime. All you need to do is log into your account to cancel or edit details such as your next delivery date, order quantity, payment method, shipping address etc.

How do I modify or cancel my subscription?

All you need to do is log into your account and you can edit details such as your next delivery date, order quantity, payment method, shipping address etc. You can go here to manage your subscription. Get in touch with us if you're unsure about how to create an account and access your subscription

Is it difficult to modify or cancel my subscription?

Not at all! You can cancel the subscription easily with immediate effect from your account. Alternatively, you can get in touch with us, and we'll cancel it for you with 1 business day.